General terms and conditions and customer information
I. General Terms and Conditions of Business
§ 1 Basic provisions
(1) The following terms and conditions of business apply to contracts, which you conclude with us as the provider (VSTech , Service und Engineering GmbH).
over the Internet side close. Unless otherwise agreed, the inclusion of
You contradict own conditions used.
(2) Consumer in the sense of the following regulations is every natural person who concludes a legal transaction for purposes which
can predominantly be attributed neither to their commercial nor their self-employed professional activity. An entrepreneur is any
natural or legal person or a partnership with legal capacity, which, upon conclusion of a legal transaction in exercise of its
independent professional or commercial activity.
§ 2 Conclusion of the contract
(1) Subject of the contract is the sale of goods .
(2) Already with the placement of the respective product on our website, we submit a binding offer to you for
Conclusion of a contract under the conditions specified in the item description.
(3) The contract is concluded via the online shopping cart system as follows:
The goods intended for purchase are placed in the “shopping cart”. Using the corresponding button in the navigation bar
you call up the “shopping cart” and make changes there at any time.
After entering the “Checkout” page and entering your personal data as well as the payment and shipping conditions, you
Finally, all order data is displayed again on the order overview page.
If you use an instant payment system (e.g. PayPal / PayPal Express, Amazon-Payments, Sofort), you will be charged either in
our online store to the order overview page, or you will first be directed to the website of the supplier of the instant payment service
If you are forwarded to the respective Instant Payment system, please select or enter your data there.
Finally, you will be redirected back to the order overview page in our online store.
Before sending the order you have the possibility to check and change all data again (also via the
function “back” of the Internet browser) or cancel the purchase.
By sending the order via the “buy” button, you declare the acceptance of the offer in a legally binding manner, whereby the
contract is concluded.
(4) Your requests for quotations are not binding for you. We will submit a binding offer to you in
Text form (e.g. by e-mail), which you can accept within 5 days.
(5) The processing of the order and transmission of all information required in connection with the conclusion of the contract is
via e-mail partially automated. You must therefore ensure that the e-mail address you have registered with us is correct,
the receipt of the e-mails is technically ensured and in particular not prevented by SPAM filters
§ 3 Special agreements on offered payment methods
(1) Payment via Klarna Che ckout
In cooperation with Klarna we offer the following payment options. The payment is always made to Klarna:
Klarna invoice: Payable within 14 days from date of invoice. The invoice will be issued when the goods are shipped and
sent by e-mail. You can find the invoice conditions here.
Klarna installment plan: With Klarna’s financing service you can flexibly finance your purchase in monthly instalments of at least
1/24 of the total amount (but at least 6.95 EUR). Further information about Klarna installment purchase including
General Terms and Conditions and the European Standard Information for Consumer Credit can be found here.
Instant bank transfer
Credit card (Visa/Mastercard)
Direct debit
The payment options are offered within Klarna Checkout. More information and terms of use for Klarna
Checkout can be found here. General information about Klarna can be found here. Your personal data will be processed by Klarna in
is treated in accordance with the applicable data protection regulations and in accordance with the information provided in Klarna’s data protection regulations.
§ 4 Right of retention, reservation of title
(1) You may only exercise a right of retention if it concerns claims from the same contractual relationship.
(2) The goods remain our property until the purchase price has been paid in full.
(3) If you are an entrepreneur, the following applies in addition:
a) We retain title to the goods until all claims arising from the current business relationship have been settled in full
before. Before transfer of ownership of the reserved goods, pledging or transfer of ownership by way of security is not permitted.
b) You may resell the goods in the ordinary course of business. In this case you already now assign all claims in the amount of
of the invoiced amount, which accrue to you from the resale, to us, we accept the assignment. You are further to the
collection of the claim. As far as you do not meet your payment obligations properly, we reserve the right to
however, intends to collect the claim itself.
c) If the reserved goods are combined and mixed, we shall acquire co-ownership of the new item in the ratio of the invoice value
of the reserved goods to the other processed objects at the time of processing.
d) We undertake to release the securities to which we are entitled at your request to the extent that the realizable value of our
securities exceeds the claim to be secured by more than 10%. The selection of the securities to be released is at our discretion.
§ 5 Warranty
(1) The statutory rights of liability for defects shall apply.
(2) As a consumer, you are requested to check the item immediately upon delivery for completeness, obvious defects and
to check transport damages and to notify us as well as the forwarding agent of any complaints as soon as possible. Do not comply with this,
this has no effect on your statutory warranty claims.
(3) If you are an entrepreneur, the above warranty regulations shall apply in deviation from the above:
a) Only our own specifications and the manufacturer’s product description shall be deemed agreed as the quality of the item, not
but other advertising, public praise and statements of the manufacturer.
b) In the event of defects, we shall, at our discretion, provide warranty by repair or replacement. If the rectification of defects fails,
you can demand a reduction in price or withdraw from the contract at your discretion. The removal of defects is valid after an unsuccessful second
attempt as failed, if there is nothing to be deduced from the nature of the item or the defect or the other circumstances
results in something else. In the case of rectification of defects, we do not have to bear the increased costs incurred by the transfer of the goods to a
other place than the place of performance if the transfer does not correspond to the intended use of the goods.
c) The warranty period is one year from delivery of the goods. The shortening of this period shall not apply:
– culpably caused damages attributable to us arising from injury to life, body or health and in the case
other damages caused intentionally or by gross negligence;
– if we have fraudulently concealed the defect or have assumed a guarantee for the quality of the item;
– in the case of items which have been used for a building in accordance with their usual purpose and whose defectiveness is
have caused;
– in the case of statutory rights of recourse which you have against us in connection with rights in respect of defects.
§ 6 Choice of law
(1) German law applies. In the case of consumers, this choice of law shall only apply insofar as it is not contradicted by mandatory provisions of the law.
of the State of the consumer’s habitual residence is not withdrawn (favourability principle).
(2) The provisions of the UN Convention on Contracts for the International Sale of Goods shall expressly not apply.
II. customer information
1. identity of the seller
VSTech , Service and Engineering GmbH
Lunzerstraße 64/BG 64
4030 Linz
Phone: +43 676 54 03 588
Old rnativ e striation:
The European Commission provides a platform for out-of-court online dispute resolution (OS platform), available at
2. information on the conclusion of the contract
The technical steps for the conclusion of the contract, the conclusion of the contract itself and the correction possibilities are carried out in accordance with
Regulations “Conclusion of the contract” of our General Terms and Conditions (Part I.).
3. contract language, contract text storage
3.1 Contract language is German .
3.2 The complete contract text will not be stored by us. Before sending the order via the online shopping cart system
the contract data can be printed out or electronically saved using the browser’s print function. After receipt of the
order with us, the order data, the legally required information for distance contracts and the general
Terms and Conditions again sent to you by e-mail.
3.3 In case of requests for quotations outside the online shopping cart system, you will receive all contract data within the scope of a binding
offer in text form, e.g. by e-mail, which you can print out or save electronically.
4. essential characteristics of the goods or service
The essential characteristics of the goods and/or services are to be found in the respective offer.
5. prices and terms of payment
5.1 The prices quoted in the respective offers as well as the shipping costs represent total prices. They include all
Price components including all applicable taxes.
5.2 Shipping costs are not included in the purchase price. They are indicated by a correspondingly marked button on
of our Internet presence or in the respective offer, are shown separately during the ordering process and are
to you in addition, as far as the forwarding expenses-free supply is not assured.
5.3 If the delivery is made to countries outside the European Union, further costs for which we are not responsible may arise, such as
e.g. customs duties, taxes or money transfer fees (bank transfer or exchange rate fees of the credit institutions), which you have to pay
are worn.
5.4 Any costs incurred by you for the transfer of money (transfer or exchange rate fees of the credit institutions) are to be borne by you in the cases
in which the delivery is made to an EU member state, but the payment was made outside the European Union.
5.5 The payment methods available to you are listed under a correspondingly designated button on our
Internet presence or in the respective offer.
5.6 Unless otherwise stated for the individual payment methods, the payment claims from the concluded contract are immediately payable.
due for payment.
6. terms of delivery
6.1 The terms of delivery, the delivery date as well as any existing delivery restrictions can be found under a
button on our website or in the respective offer.
6.2 If you are a consumer, the law stipulates that the risk of accidental loss and accidental deterioration of the
the sold item during the shipment only passes over to you with the handover of the goods, regardless of whether the shipment
insured or uninsured. This does not apply if you are independently a transport company not named by the entrepreneur
or have commissioned another person to carry out the shipment.
If you are an entrepreneur, the delivery and dispatch is at your risk.
7. legal liability for defects
Liability for defects is governed by the “Warranty” provision in our General Terms and Conditions (Part I).
These terms and conditions and customer information have been prepared by the lawyers of the Händlerbund specializing in IT law and are
permanently checked for legal conformity. The Händlerbund Management AG guarantees the legal security of the texts and is liable in
Case of warnings. You can find more information about this at:
last update: 23.10.2019


VSTech , Service and Engineering GmbH
Lunzerstraße 64/BG 64
4030 Linz, Austria
Ing. Peter Vollath
T (+43)732 – 6989 – 6422